Jio Luggage, Inc. Warranty Information

Jio Luggage Warranty Information Jio Luggage Company manufactures its product to provide you with both quality and value. Our objective is to be certain that the product you purchase is completely free of defects in materials and workmanship and our limited warranties are in place to assist you in the unlikely event that a defect should arise. If you believe that your luggage may have a defect and you reside in the United States, please contact us at 213-891-9385 or e-mail us at info@jioluggage.com. We will refer you to our nearest repair station so your luggage may be evaluated to determine whether or not a defect exists. For Canadian consumers contact Jio Luggage at inf@jioluggage.com.

If a defect should become apparent during the warranty period, Jio Luggage will repair your luggage at our expense. Or, we may opt to replace your luggage at our expense with the same piece, or with another similar piece of equal or greater value. In either case the final determination will be made by the authorized repair location on your behalf.

It is the consumers responsibility to transport the bag to the authorized repair location, and to provide your original receipt. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag insured and postage paid to the closest authorized repair location. The warranty does not cover transportation charges.

Since our warranty is in place to resolve claims resulting from defect, it does not cover damage of any kind. Abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers are not covered under Jio Luggage’s warranty. This warranty is limited to the value of the product itself. Over time with use some components such as wheels and other moving parts will show wear and eventually require maintenance or replacement. Warranty periods vary from product to product. Please feel free to contact us with questions specific to your luggage. Thank you for selecting Jio Luggage products.